Warranty

Better Peace of Mind
Hussmann provides the most customer-focused solutions. Read our warranty information for our products here.
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Claims Filing Guidelines
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Frequently Asked Questions
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Contact Information
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Hussmann Limited Warranty
- Remote Cases and Refrigeration Systems (includes any self-contained models not listed in other Policies)
- Self-Contained Case 1-year Compressor Warranty
- Self-Contained Case 5-year Compressor Warranty
- 2 year - Self-Contained Case w/ 1-year Compressor Warranty
- 2 year - Self-Contained Case w/ 5-year Compressor Warranty
- 3 year - Self-Contained Case w/ 5-year Compressor Warranty
- Smart Exchange Locker
- Component Policy Beyond Limited Equipment Warranty
- LED Lighting for New and Retrofit Cases
- OEM Purchased Extended Compressor Warranty for Rack Systems & Krack Systems Policy and Procedure
- Hussmann Standard Labor Hour Guidelines
- SC-21 StoreConnect Warranty Policy
Service Provider Forms
(new set ups or updates):
For any provider not set up in our Hussmann OEM Warranty Claims system (software Tavant)- Corporate finance and legal require the proper set up forms.
Tax/Liability Information required:
- W-9 Tax form (US ONLY)
- NON-US Supplier Questionnaire - required so finance may advise which W8 form is required (NON-US ONLY)
- W-8 BEN - do not complete until Hussmann reviews your supplier questionnaire and confirms the proper form to return (NON-US ONLY)
- W-8 BEN-E - do not complete until Hussmann reviews your supplier questionnaire and confirms the proper form to return (NON-US ONLY)
Payment Information required:
- Remittance Statement Form (US ONLY)
- Wire Transfer Form (NON-US ONLY)
- Labor Rate Set up form - All providers are required to have an approved OEM Warranty Labor rate for Claims (ALL PROVIDERS)
User Information required:
- User Access for Provider Account Form (ALL PROVIDERS)
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Services
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Products
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Support
Find products and services documentation, technical documents, warranty information and more.View Details. Support